At EpiLab Peptides, our goal is 100% satisfaction with the quality of our laboratory materials. If your experience falls short of these expectations, we are here to make it right.

• When a Refund is Eligible: You are eligible for a refund if:

  1. The product arrived damaged or compromised due to shipping.

  2. The product does not meet the purity standards stated in its specific Certificate of Analysis (CoA).

  3. The incorrect item was sent to you.

• The Refund Process: Once you report an issue, our quality control team will review the claim. If approved, we will initiate a refund to your original payment method. Please allow 5-10 business days for the funds to reflect in your account.

• Non-Refundable Items: We cannot process refunds for products that have been opened, reconstituted, or tampered with by the user.

• Customer Support: We value your feedback. If you have any concerns regarding the quality or performance of our peptides, please reach out to us directly so we can resolve the issue swiftly.